Question 1

What areas do you cover?

Accepted Answer

We're based in McLeansville and cover the Piedmont Triad: Greensboro, High Point, Winston-Salem, Burlington, Kernersville, Colfax and Asheboro, plus Danville and Martinsville on the Virginia line.

Question 2

Do you tow trucks as well as cars?

Accepted Answer

Yes. We tow cars and trucks. Tell us the year, make and model when you call so we can confirm the right setup for your vehicle.

Question 3

Can you tow my car to my own mechanic?

Accepted Answer

Yes. You choose where it goes: your mechanic, your dealer, your home or another safe spot. Just tell us the address when you call.

Question 4

What should I do while I wait?

Accepted Answer

Keep your hazards on, stay out of the travel lane, and wait somewhere safe away from traffic. If you're on the interstate and there's a guardrail, wait behind it. Keep your phone on so we can reach you.

Question 5

Do you help if I'm locked out or my battery is dead?

Accepted Answer

Yes. Lockouts and jump starts are part of our roadside help. Call and tell us what's going on and where you are.

Question 6

How does the 15% discount work?

Accepted Answer

If a friend referred you, or you've used JCH Towing before, mention it when you call and we'll take 15% off. The two offers can't be combined.

Question 7

Do you go to Danville and Martinsville?

Accepted Answer

We serve Danville and Martinsville on the Virginia line. Please call to confirm availability for towing in Virginia.

Question 8

How do I pay?

Accepted Answer

Ask when you call and we'll go over payment before we roll.

Question 9

What info do you need when I call?

Accepted Answer

Your location (road, exit or cross streets), the vehicle's year, make and model, what happened, and where you'd like it to go. Whether it rolls, steers and shifts into neutral helps too.

Question 10

Can I ride in the tow truck?

Accepted Answer

Ask when you call. We'll let you know what's possible for your situation.

Question 11

Can you tow to a shop that's closed?

Accepted Answer

Call the shop first to ask about after-hours drop-off. If they allow it, let us know where to leave the vehicle and the keys.

Question 12

Do you tow motorcycles?

Accepted Answer

Call and ask. Tell us the bike and where it is, and we'll let you know.

Question 13

What if my car is in a parking deck?

Accepted Answer

Tell us the deck name, the level and the clearance height if it's posted. Low ceilings can limit what equipment fits, so the details help us plan.

Question 14

Can someone else meet you if I'm not there?

Accepted Answer

Yes, as long as they have the keys and we know their name and phone number. Let us know when you call.

Towing questions, answered

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